Services

We bring together human resources, information technology and communication skills. Combined, they enable us to deliver best practice solutions that ensure change programmes deliver expected returns on investment. The benefits show improved performance, reduced errors, increased productivity and enhanced staff and customer satisfaction. 

To make it happen, we:

• define change strategies and plans

• identify and mobilise stakeholders

• manage communication and engagement

• ensure business change readiness

• provide organisational change leadership

• capture change impacts on roles and processes

• define key learning needs

• use quality and proven methodology

• manage delivery plans 

• lead early life support

• evaluate and provide feedback on change effectiveness 

We work with businesses to break down business processes into steps,  defining their attributes, measures, strengths and weaknesses. This provides a valuable baseline for continuous improvement and strategic change. The benefits show in rapidly implemented change and constant performance enhancement. 

To make it happen, we:

• work with SMEs to understand day-to-day activities

• document process information using visual diagrams

• analyse existing processes and operating models

• define and monitor process performance measures

• use principles of process excellence and related tools

• design business processes and business rules 

• use quality and proven methodology  

Our specialty is working with words to deliver real business value –  understanding the audience and environment, capturing the organisation's voice, and writing the content for your specific resources. We successfully integrate your systems and people by delivering the right information in the right way to the right people at the right time.  The benefits show improved performance, reduced errors, increased productivity and enhanced staff and customer satisfaction. 

To make it  happen, we:

• capture your knowledge and skill

• develop and publish content

• deliver via self-managing teams

• employ the best people in our industry

• use quality and proven methodology

• identify what your people need to know

• design effective information solutions

• undertake usability testing

• deliver high-quality information in all media  

Successful learning experiences equip your people to generate revenue,  satisfy customers, contain costs and manage risk - i.e. meet your business goals. Our team of expert instructional designers, trainers, and facilitators have a proven track record in designing, developing and delivering successful learning and education experiences. 

To make it  happen, we:

• undertake thorough needs analysis

• provide competency-based job design

• identify learning objectives

• use a Performance Support approach to   deliver training that enables and supports your people

• employ instructional design, training and facilitation experts

• deliver solutions that are tailor-made to meet your requirements

• Provide expertise in all publication media (including e- and m-learning)

• design and facilitate educational events

• deliver training

• ensure user needs are met through usability testing and evaluation.  

We specialise in assuring that the change enables day-to-day business and user scenarios. To do this, we leverage our business/process analysis skills and a tenacious and analytical approach. The benefits show in reduced costs, reduced change requests, and great evaluation of success by stakeholders. 

To make it happen, we:

• analyse business requirements

• identify UAT scenarios

• manage and define UAT plans and test cases

• identify and coordinate SME activity

• confirm business objectives are met.

We are change agents. Our skill set enables us to identify and articulate the need for change and to facilitate change. We define solutions that will maximise the value delivered to stakeholders. The benefits show in realising benefits, avoiding costs, identifying new opportunities, and improving your business. 

To make it happen, we:

• capture the current state

• diagnose opportunities for improvement

• define business requirements

• facilitate business impact workshops

• develop business cases and RFPs

• document process change impacts

• use process modelling tools

• provide the voice of the business in technology design